I read a post the other day looking at the ROI (Return On Investment) in immediate payment systems (banking speak for instant payments) and one particular statement made by the author made the hair on the back of my neck stand up. In fact, the real driver may not be the ROI but just keeping […]
Tag Archives: Customer
Modifying Drucker’s Five Most Important Questions
In his book The Five Most Important Questions You Will Ever Ask About Your Organization, Peter Drucker offers a tool for self-assessment and transformation in his “Five Most Important Questions You Can Ask”. The questions are designed to drive action and create focus on doing the right things to drive exceptional performance within your organization, only […]
The 80/20 Rule and Your Market
We all know the 80/20 Rule, also known as the Pareto Principle. We’ve heard it over and over and seen the power of the rule in our own businesses. 80% of our business comes from 20% of our customers. 80% of our problems are solved by 20% of our efforts. The richest 20% of the […]