ROI Comes From Customer Value Creation

I read a post the other day looking at the ROI (Return On Investment) in immediate payment systems (banking speak for instant payments) and one particular statement made by the author made the hair on the back of my neck stand up. In fact, the real driver may not be the ROI but just keeping […]

Innovation Applesauce

Leading in Innovation – Who Are The Innovators?

Over the past several months I’ve been spending a lot of time looking at the industry in which I work (Financial Services) and wondering what it is that keeps this industry from leading in innovation. Like many other industries, the leaders in banking regularly talk about innovation, and some even claim to be leaders in innovation. But […]


Great Business Books for Small Business

I’ve been known for some time as a voracious reader and I’m often asked for recommendations of good books for specific situations.  I promised in an entry earlier this month that I would list some of my favourites, so that’s what today is all about. This list is by no means exhaustive, but hopefully it […]