Scaling to Differentiation

Scaling to Differentiation

I recently wrote about the importance of "Framework Thinking" as a way to simplify how you look at problems, structures, and processes so I thought I would extend that thinking as an example of how you can think about how you organize your business structure. Scaling an organization requires an evolution of maturity in your structures, your processes, and your approach to priority management and without recognizing that need for evolution and a focus on building a solid foundation you can quickly find yourself in crisis mode as you grow. I have written about the importance of foundation as well in the past as it related specifically to building an innovation capability in your organization, but the same concept of foundation applies as you think about your organizational structure. (more…)...
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ROI Comes From Customer Value Creation

ROI Comes From Customer Value Creation

I read a post the other day looking at the ROI (Return On Investment) in immediate payment systems (banking speak for instant payments) and one particular statement made by the author made the hair on the back of my neck stand up... In fact, the real driver may not be the ROI but just keeping up with customer and regulatory needs. The reality is that if the ROI is some sort of fuzzy "feel good" or "customer experience" story without any strong numbers most businesses won't invest in these types of problems. In this example, if all of the major banks in a country (such as Britain or Canada) decide that "instant payments" don't have a positive ROI they will all choose to not build that capability since it isn't "worth it". If they do choose to build it it will be based on a "loss aversion" or "cost reduction" ROI and it will likely be built at a high cost and...
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Connecting Strategy and Execution

Connecting Strategy and Execution

I will be speaking next week at the Bank-IT Conference on the topic of "Building a Full Stack Strategy: Integrating Strategy from Business Vision to Tech Execution" so I felt that I would share some of my thinking more broadly here. While I'm containing my discussion next week specifically to the Technology area the reality is that connecting strategy to execution is critical (and similar) across the organization. Too many organizations build their strategy in a silo, completely separated from the business lines and the supporting organizations that are required to execute the strategy. In many organizations you'll find "Strategic Management" offices or "CEO Strategy Board" functions which operate at the highest level of the organization and focus on the macro issue and strategy and then pass their plans and white papers off to the supporting teams on the assumption that will result in execution of those plans. (more…)...
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